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Is there a script I can send to students regarding changes at their institution due to COVID-19?

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Yes, there's a new canned message available to all service providers in LibraryH3lp. You can send this to students who may have non-library related questions about COVID-19 changes at their college or university:

"For information on your institution's response to COVID-19, please check the institution's website. This is your best source of up to date information about any changes to services, courses, exams, or registration."

Tip: To pull this script up quickly using LibraryH3lp's typeahead feature, simply begin typing COVID-19 into the text area of your chat.

If possible, please direct the student to this information as well.

If students have questions about services at their library, please see this FAQ for more information.