Browse and search frequently asked questions.
Under the current circumstances, you may feel tempted to send patrons full-text articles to provide easier or faster access to information.
Please do not send any full-text articles or other licensed resources to patrons through the AskAway service. On AskAway, we are unable to verify patrons’ institutional affiliations and as such, cannot guarantee that we are respecting our licensing agreements when sending full-text files.
If possible, send permalinks or guide patrons through the steps to access these resources instead. Patrons should be required to use their institutional credentials when accessing licensed materials.
To review how to send other types of files and images, please see this FAQ.